| Service Area | Aetna Medicaid | Aetna CHIP |
| Provider Relations | ||
| Tarrant | 1-800-306-8612 | 1-800-245-5380 |
| Bexar | 1-800-248-7767 | 1-866-818-0959 |
| Fax | 1-866-510-3710 | 1-866-510-3710 |
| Member Services | ||
| Tarrant | 1-800-306-8612 | 1-800-245-5380 |
| Bexar | 1-800-248-7767 | 1-866-818-0959 |
| Interactive Voice Response (IVR) | ||
| Tarrant | 1-800-359-5613 | 1-800-359-5613 |
| Bexar | 1-800-375-6190 | 1-800-375-6190 |
| Aetna Informed Health Line (Nurse Consultation Line) |
1-800-556-1555 | 1-800-556-1555 |
| Miscellaneous | ||
| Patient Management | ||
| Tarrant | 1-800-306-8612 | 1-800-245-5380 |
| Bexar | 1-800-248-7767 | 1-866-818-0959 |
| Fax | 1-866-835-9589 | 1-866-835-9589 |
| Claims Administration | ||
| Tarrant | 1-800-306-8612 | 1-800-245-5380 |
| Bexar | 1-800-248-7767 | 1-866-818-0959 |
| Fax | 1-866-510-3710 | 1-866-510-3710 |
| Medicaid Eligibility Verification | 1-800-925-9126 AIS | 1-800-925-9126 AIS |
| STAR Helpline | 1-800-964-2777 | |
| CHIP Helpline | 1-800-647-6558 | |
| CHIP Pharmacy Helpline (Member) | 1-866-274-9154 | |
| Medicaid Prescription Drugs (Member) | 1-800-252-8263 | |
| Vendor Drug Program (Provider RX Issues) |
1-800-435-4165 | 1-800-435-4165 |
| Vendor Drug Program (Prior Authorizations) |
1-877-PA-TEXAS 1-877-728-3927 |
1-877-PA-TEXAS 1-877-728-3927 |
| Medical Transportation Program (MTP) | 1-877-633-8747 | |
| Relay of Texas TDD/TT | 1-800-735-2989 | 1-800-735-2989 |
| Magellan (Behavioral Health) | 1-800-327-9807 | 1-800-424-5897 |
| Block Vision | 1-800-879-6901 | 1-800-879-6901 |
| CHIP Dental (Members) | 1-866-561-5892 | |
| CHIP Dental (Professional Relations Staff) |
1-866-561-5891 | |